Portal Account Blocked – Too many login attempts

When logging into the Secure Client Portal, you have 3 attempts to login with an incorrect password before the Account is temporarily blocked.

The Accounts is locked as a security measure against cyber-attacks.

After 5 minutes, the account will be un-blocked and you can try again.

Note: The 5 minute timer starts after the last unsuccessful attempt.  In other words, if the user locks their account, then tries again after 4.5 minutes, the timer will re-start again upon that unsuccessful attempt.  They must wait for 5 minutes before trying again.

Resetting you Password

If you cannot remember your password, you can reset your password by clicking the Forgot your Password option.

From there, enter the User Name given to you by your Migration Agent / Legal Practitioner and click Reset Password.

An email will be sent to the email address associated with this username enabling you to set a new Password.


If the email does not appear in your email inbox, make sure you check your Junk / Spam folders as it may have gone there.