Portal Account Blocked – Too many login attempts
When logging into the Secure Client Portal, you have 3 attempts to login with an incorrect password before the Account is temporarily blocked.
![](https://media.screensteps.com/image_assets/assets/005/167/256/original/ed2bcc8b-27ab-499c-a68a-64dbca237bee.png)
The Accounts is locked as a security measure against cyber-attacks.
After 5 minutes, the account will be un-blocked and you can try again.
Note: The 5 minute timer starts after the last unsuccessful attempt. In other words, if the user locks their account, then tries again after 4.5 minutes, the timer will re-start again upon that unsuccessful attempt. They must wait for 5 minutes before trying again.
Resetting you Password
If you cannot remember your password, you can reset your password by clicking the Forgot your Password option.
![](https://media.screensteps.com/image_assets/assets/005/167/258/original/1a6e16e3-d30e-4043-8f1f-86725d5d6872.png)
From there, enter the User Name given to you by your Migration Agent / Legal Practitioner and click Reset Password.
![](https://media.screensteps.com/image_assets/assets/005/167/260/original/fb890ef2-ce83-4cb9-a9f8-662aeb54e671.png)
An email will be sent to the email address associated with this username enabling you to set a new Password.
![](https://media.screensteps.com/image_assets/assets/005/167/262/original/86ffcb95-f8ba-40f3-9e9a-be609c974147.png)
If the email does not appear in your email inbox, make sure you check your Junk / Spam folders as it may have gone there.