Resetting MFA/2FA
To boost the security of an account in the Client Portal, it is strongly recommended that 2 Factor Authentication (MFA/2FA) is utilised by the end user. If the end user has enabled MFA/2FA and they lose the device which has their Authenticator App, you will need to reset their MFA/2FA so it can be setup again by the end user.
1. Open the Matter
Select the Open icon from the main toolbar, then select your Matter.
![](https://media.screensteps.com/image_assets/assets/008/156/204/original/f956c697-c109-478b-8f61-816739c638f4.png)
3. Open the MFA Requirement window
Click the Accounts Details drop-down, then select MFA Requirement.
![](https://media.screensteps.com/image_assets/assets/008/156/208/original/7cc88562-2e8f-4da2-8207-1a2fb27eb94f.png)
4. Reset MFA
Select the option to Reset MFA.
![](https://media.screensteps.com/image_assets/assets/008/156/210/original/2dc9d637-8b56-4098-9ea3-53a7b95a1531.png)
5. Confirm
Click Yes to Confirm.
![](https://media.screensteps.com/image_assets/assets/008/156/212/original/61742ff0-d3c0-4b34-a5ec-1b354db765b4.png)
The end user's MFA/2FA has now been reset.
The end user will now be required to setup their MFA/2FA again the next time they log on.
![](https://media.screensteps.com/image_assets/assets/008/156/214/original/ae6706ac-557e-4aa4-a261-76846249a6de.png)
If the user no longer wants to use MFA/2FA
Because the end user has previously activated MFA/2FA, once you reset their MFA/2FA, the end user will still need to re-activate MFA/2FA again before they can select the option to turn off MFA/2FA for their account.