How to activate 2FA/MFA on your Portal Account

To boost the security of your account in the Client Portal, it is strongly recommended that 2 Factor Authentication (2FA/MFA) is utilised.  This article covers how to implement 2FA on your Portal Account:

1. Log into your Portal Account

Using the login credentials given to you by your Migration Agent/Legal Practitioner, log into your Portal Account.

2. Select the Menu icon

Select the Menu icon in the top-right corner.

3. Select 'Setup 2FA'

Select the option 'Setup 2FA'.

You will then be asked to confirm that you want to set up 2FA and that you will need to use an authentication app on your mobile device such as Google Authenticator. Click Continue in order to proceed with the setup.

Google Authenticator is just one option - you can use other MFA authenticators such as Authy, Microsoft Authenticator, Lastpass Authenticator etc.

4. Scan the QR

You will need to scan the displayed QR Code using your mobile device. This will generate a code on your Authenticator device.

If you can't scan the code, you can click the "Can't scan the QR code link" which will display the code as an alpha numeric code that can be typed/copied into your Authenticator.

5. Enter the 6-Digit Code

The Authenticator app will now generate a 6 digit code which must be entered into the Verification Code field. Then click Verify.

Verification codes are time sensitive. They usually change every 30 seconds and may need to be re-entered if the timer has expired.

6. Setup Complete

Setup is now complete.

Next time you log into the Portal you will need to enter the 2FA code from your authenticator