Changing Matter IDs
After creating a Matter, you may decide that a different Matter ID should be used for that Matter. To change a Matter ID, follow these steps:
In order to change a Matter ID your user profile must have permission to change the Matter ID. To set the user permission you will need to first login as Administrator.
From the Main Menu, select Tools, then Administrative, then Preferences.
From the Main Menu, select Tools, then Matter Management, then Change Matter ID.
From the Matter dropdown list, select the Matter that you want to change the ID of.
Enter what you would like as the New Matter ID, then click Change Matter ID.
To confirm the change of Matter ID, click Yes.
The Matter ID and all associated folders and documents will now be changed to have the new reference ID.
Note: Changing the Matter ID will not change the customer’s Login ID for the Portal. If you have already activated the Portal for a Matter, the client will continue to log into the Portal using the old ID.
If you wish to change an Active Portal ID, you must first Disconnect the client from the Portal, then once you have renamed the Matter ID, you can then turn the Portal on the for Matter which will create a fresh Portal for your customer.